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FAQ

Hair Extensions:

1.What are hair extensions?
Hair extensions
is hair that is attached to your own hair to give you the appearance and feel of longer hair. All of our human hair extensions are made from 100% unprocessed virgin human hair.

2.Are the extensions made of 100% human hair?
YES. Our extensions are made of 100% virgin
remy human hair and you can treat it as your own hair. We promise that if the human hair extensions you buy are fake or defective goods, we will compensate you ten times of the value of the product.

3.Can my hair extensions be straightened, curled, dyed?
Yes. As it is 100% human hair, it can be straightened, curled and colored. As a general rule, it is easier to darken the hair than to lighten the hair. But blonde hair has been bleached more so more caution must be taken. Always use a good quality hair dye and test a small sample first. If you purchase the 9 pieces clip in hair extension, you can get a piece of the sample which don't have clips on it to take a test. It is best to always use a heat protection product before applying heat to the extensions. Just like our own hair, the less heat you use the better.

4.How long does hair extensions usually last?
Clip-in extensions can last a year or longer depending on how often you wear them, shampoo them,
colour them etc. If you look after your hair it is not uncommon for quality extensions to last up to twelve months. If not treated with the respect they will need to be replaced every three to six months. The more you look after them the longer they will last.

5.How are the hair extensions applied?
For different hair extensions, you need to apply them in different ways. Click here to view more details.

Cap:

6.What is the difference among the kinds of Cap Construction?
Advantages of Lace Front Wigs 
Lace Front Wigs offer the most natural appearance at every angle. Lace Front Wigs can add to your existing hairline and create an impression of the hair growing from the scalp, thereby making it difficult to discern whether the hair on your head is artificial or natural. 
Advantages of Full Lace Wigs 
Lace Wigs offer the most natural appearance at every angle. They feature hand-tied hair fibers in a poly-silk mesh base at either the front of the wig or from front to back, creating an undetectable and seamless hairline. Part them in any direction for the ultimate in styling versatility and realism in a wig. Advantages of Capless Wigs 
Capless wigs allow your head to stay cooler than solid capped wigs. This is due to the fact that it is made with less hair and the specific capless construction allows for some air flow to the head and scalp. There are also adjustable straps or hooks at the nape of the neck to secure the wig in place. Advantages of Mono Wigs Monofilament wigs offer you a cap that is soft to the touch; basically see through and very hard to detect. The monofilament weaving allows each strand of hair to move freely and more naturally. 

 


7.How to choose a right Cap Size?
While average size wigs tend to fit about 95% of customers, you will find that quite a few wigs also come in petite and large sizes. Consider that many also have adjustable straps that give up to 1/2" so that you can achieve a comfortable and secure fit. To determine the right size wig for you, measure the circumference of your head from the front hairline, behind your ear, to the nape of your neck, to your other ear and then back to the front hairline. Jot down your measurement then consult the table below. Please note that sizes may vary slightly by brand and that not all wigs are available in all cap sizes.

Others:

8.What is the difference between human hair and synthetic hair?
Human hair: more versatility(can be heat styled and
coloured), longer durability and custom styling. The most desirable form, Remy hair, has been cut from a human head of hair, as opposed to residual hair that has fallen or been brushed off.
Synthetic: easy to maintain(wash and wear),  less expensive than human hair,  style, estyle, pre-styled to hold its shape. However, it has limitations not found in real hair that range from heating and styling to texture matching.
Choosing between a human hair wig and a synthetic hair is more of personal preference. For example,  
everydaya person looking for a wig they plan on every dayand that they can heat-style themselves would choose a human hair wig whereas a person looking for a wig that is easy to maintain and less expensive would choose a synthetic hair.

9.How often should I wash my wig?
It's various for different people depending on various factors, like wearing frequency, hair spray, smoke, climate, care treatment, etc. Generally you can wash it every 10-12 wearings or every 4-6 weeks.

10.How to store your wig?
We suggest you to use a wig cap when you take off your wig. In this way, the wig will keep its style.

How to style your wig?
You can style your wig by using a comb or hair spray to style your wig. You also can go to a professional hairdresser.

11.How to Cut your Wig?
As well designed as our wigs and hair pieces are, on occasion a little trim or a reshape might be just the thing to ensure the wig / hairpiece sits perfectly with your face shape. Also, lots of the fringes on our wigs are long so that they can be brushed to the side and you may want to change the fringe so that it goes straight across your forehead.If you choose to cut your wig we advise you take it to the hair dressers so that you can put it on and the hairdresser can cut it whilst you are wearing it. We strongly advise against you cutting a piece yourself unless you are a qualified hairdresser . The hairdresser will be able to advise you on what will and won't look good with the style of wig you have purchased.
If you want to bring a new lease of life back into your wig the we advise you follow our 'Care Instructions' as this will make your wig look shinier and healthier.

12.Can I color my wig?
Most styles come in a number of colors, lessening the need to color. While synthetic hair cannot be dyed, human hair wigs can. But it is a tricky process that should be handled by a hair professional only. We recommend only going darker, not lighter -- there is a lot of chemical processing involved in the making of a wig and additional manipulation can cause damage.

13.How do I know what color & length to choose?
For more information about how to choose color & length, please visit Expert Tips.


 

About Service


Contacting:

14.What are your hours of operation?
Our hours of operation are Monday-Saturday, GMT+8 8:00 am- 18:00 pm.

15.What is Your Contact Information?
By Facebook message:
www.facebook.com/EqueenaHair/
By Email:service@equeenahairstore.com 


Ordering

16.How Can I Place An Order?
Order Online via 
equeenahairstore.com secure site

17.After my order is submitted, can I make changes to it or cancel it?
If your order has not been processed or shipped, you may cancel it for a full refund.
If your order has already been shipped, we are not able to cancel it; however, upon receiving the product, please contact us for a Return Authorization.

18.What Payment Methods Do You Accept?
PayPal
Western Union
* Money Gram

19.Do you sell wholesale?
Yes, we do offer wholesale pricing for qualified customers. To request wholesale information, please contact us by email:
service@equeenahairstore.com 

20.How can I track my order?
Once your order is shipped, we will send you a Shipping Confirmation email that also includes your order's tracking number and its respective tracking link so that you can track your order online.

Returning

21.How do I return items I'm not satisfied with?
Please refer to our 
Returns & Exchanges policy for assistance.